Refund policy

At fsharmony Store, bringing you Good FengShui and Good Luck is our top priority.

You can always contact us at zgx1006197922@163.com for any return or exchange questions.

That being said, here are some things you might want to know:

1. Return conditions:
✅ Within 15 days:
For all returns and exchanges, you must notify us within 15days of receipt.
If you do not notify us before returning the product, we will not be responsible for the loss of the package.

✅ Product is damaged, or has quality or size problems
Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the problem and correct it, and then discuss how to return or exchange the product.

✅If the product has no quality problems, but the customer changes his mind and wants to return or exchange the product, the customer will pay the return shipping fee,Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the problem and correct it, and then discuss how to return or exchange the product.Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


2. Return operation process:

If you want to return the product, please send an email to zgx1006197922@163.com and tell us your order number, describe the product problem, and take photos/videos of the product.

3. Who pays for shipping?
If it is an unexplained return or exchange, the customer will pay for the return shipping fee.

4. How long does it take to get the money back?
Refund to the customer through paypal 2-3 business days after the review is passed.

Please keep in mind that your bank or credit card company may also take some time, 2-3 business days to process and issue the refund.

5. Non-returnable and non-exchangeable items
✅Products given away by fsharmony Store will not be accepted for return or exchange;
✅Customized products (such as special orders or personalized products,In order to ensure the authenticity of the hand-painted talismans in our store, we do not support returns or exchanges.);

If you have questions or concerns about a specific product, please contact us.
6.Exchanges
✅The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

7.European Union 14 day cooling off period
✅Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

please contact us at zgx1006197922@163.com.